【重要聲明 - 會員系統資料事件】 崇光(香港)百貨有限公司(以下統稱「本公司」或「崇光百貨」) 於2026年11月發現會員系統曾遭未經授權人士取得部分資料。

【重要聲明 - 會員系統資料事件】

崇光(香港)百貨有限公司(以下統稱「本公司」或「崇光百貨」) 於2026年11月發現會員系統曾遭未經授權人士取得部分資料。根據現階段調查結果，受影響資料主要涉及部分會員號碼、姓名、聯絡電話、電郵及會員積分資料。本公司高度重視此事件，並已立即展開全面調查及跟進工作。本公司亦已向相關政府部門作出通報，並正全力配合有關調查工作。

本公司一向重視顧客個人資料私隱及資訊保安。事件發現後，本公司已即時採取多項應變措施，包括提升網絡安全系統監察、異常活動偵測、進行詳細調查及風險評估，以及持續監察系統運作情況，以防止同類事件再次發生。

為保障個人資料及財產安全，本公司提醒所有會員提高警覺。請勿點擊不明連結，如接獲任何來歷不明、聲稱代表本公司的電話、短訊、電郵或其他可疑查詢，請勿向第三方透露任何個人資料、帳戶資料或驗證資訊等，並可透過以下方式與本公司聯絡核實：

顧客服務熱線： (852) 2833 8338
顧客服務電郵地址： [email protected]

如懷疑涉及詐騙或其他刑事活動，建議立即向警方報案或尋求協助。

本公司對是次事件可能為會員帶來的不便深表歉意，並將繼續採取一切合理及適當措施，加強系統保安及保障顧客資料安全。

感謝各位會員一直以來的支持、理解與合作。

【Important Statement - Membership System Data Incident】

SOGO Hong Kong Company Limited (hereinafter collectively referred to as "the Company" or "SOGO") identified in November 2026 that unauthorized persons had obtained certain data from its membership system. According to the ongoing investigation, the affected data primarily involves certain member numbers, names, contact numbers, email addresses, and membership point balances. The Company treats this incident with the utmost seriousness and has immediately launched a comprehensive investigation, initiated remediation protocols, notified the relevant regulatory and government authorities, and are fully cooperating with their ongoing investigations.

The Company has always placed the utmost priority on customer data privacy and information security. Upon identifying the incident, the Company immediately implemented a series of contingency measures, including strengthening cybersecurity system monitoring and abnormal activity detection, conducting thorough investigations and risk assessments, and maintaining continuous system surveillance to prevent any recurrence.

To safeguard your personal data and property, the Company sincerely reminds all members to remain vigilant. Please do not click on unknown links. Should you receive any calls, SMS messages, emails, or other suspicious inquiries of unknown origin claiming to represent the Company, please do not disclose any personal data, account details, or verification information to third parties. You may contact the Company to verify through the following channels:
Customer Service Hotline: (852) 2833 8338
Customer Service Address: [email protected]

If you suspect any fraudulent or other criminal activity, it is recommended to report the matter to the police immediately or seek assistance.

The Company sincerely apologizes for any inconvenience or concern this incident may cause to our members, and will continue to implement all reasonable and appropriate measures to strengthen system security and safeguard customer data.

Thank you to all members for your continuous support, understanding, and cooperation.