【香港快運航班運作正常 惟電郵接收或受微軟全球服務故障影響（2026年11月13日）】 【HK Express flight operations remain

【香港快運航班運作正常 惟電郵接收或受微軟全球服務故障影響（2026年11月13日）】
【HK Express flight operations remain normal; email delivery may be affected by Microsoft’s global service outage (13 November 2026)】

香港快運航班運作正常，惟受微軟（Microsoft）的全球服務中斷影響，使用微軟服務（例如電郵帳戶）的旅客，可能無法收到香港快運航空發出的航班通知電郵。

為掌握最新航班資訊，我們建議旅客：
- 於「管理我的訂位」將聯絡電郵地址更改為其他服務供應商的電郵地址，以便接收航班通知。
- 預留時間提抵達機場，以便有足夠時間辦理登機手續。
- 前往機場前，先於香港快運航空網站或手機應用程式查閱航班狀況。

旅客可透過香港快運航空手機應用程式領取電子登機證。如你完成網上預辦登機手續後未能取得電子登機證（部分航點可能不支援此服務），請預留足夠時間到達辦理登機手續櫃檯，核實旅遊證件並領取紙本登機證。

我們感謝乘客的耐心和諒解。

HK Express flight operations remain normal, however, email delivery may be affected by Microsoft’s global service outage, passengers using Microsoft email accounts may not receive flight notification emails from HK Express.

To stay informed of the latest flight updates, passengers are advised to:

- Update their contact details in Manage My Booking with an email address from another service provider to receive flight notifications.
- Arrive at the airport early to allow sufficient time to complete the check-in process.
- Check their flight status on the HK Express website or mobile app before travelling to the airport.

Passengers can obtain their mobile boarding passes via the HK Express mobile app. If you are unable to obtain a mobile boarding pass after completing online check-in (this service may not be available for some destinations), please reserve sufficient time and arrive early at our check-in counter to have your travel documents verified and collect your printed boarding pass.

We thank our passengers for their patience and understanding.